Frequently Asked Questions

1. What are your shipping policies?

  • Shipping Area: We currently ship orders within the United States only.

  • Free Shipping: All U.S. orders include Free Standard Shipping — automatically applied at checkout.

  • Estimated Delivery Time: Orders typically arrive within 7–10 business days.

    • Processing Time: 1–2 business days (Monday–Friday)

    • Transit Time: 6–8 business days (Monday–Friday)

  • Order Cutoff Time: Orders placed after 5:00 PM (EST) are processed the next business day.

  • Carriers Used: UPS, USPS, or FedEx.

  • Order Tracking: Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery status.

2. Can I change my shipping address or cancel my order?

  • Address Changes: Shipping addresses can be updated within 24 hours of placing an order. After shipment, the address cannot be modified.

  • Order Cancellation:

    • Orders may be canceled within 12 hours for a full refund.

    • Once an order has shipped, it cannot be canceled.

  • To request a change or cancellation, contact us immediately at support@auraluxor.com with your order number.

3. What is your return policy?

  • Return Window: You may return items within 30 days from the delivery date.

  • Return Conditions: Items must be unused, in original packaging, and include proof of purchase.

  • Return Shipping:

    • If the item is defective or incorrect, return shipping is free.

    • If returning due to personal preference, the customer is responsible for return shipping costs.

  • Restocking Fee: No restocking fees apply.

4. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 7 business days of delivery at support@auraluxor.com.
We may request photos for verification. Once reviewed, we will offer a replacement, refund, or store credit as appropriate.

5. Do you offer exchanges?

Yes. You may exchange your item for another size, color, or style, subject to availability.
Please contact our support team to start an exchange request.

6. How do refunds work?

Once your return is received and inspected, we will notify you via email.
If approved, the refund will be processed to your original payment method within 7 business days, depending on your card issuer’s policies.

7. How can I contact customer support?

8. What payment methods do you accept?

We accept the following payment methods:
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.